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Responsibilities include:
Provide full service, support and administration for desktops/laptops (Mac and PC) and Windows Servers, including all peripheral devices and installed applications.

  • Network user management using Active Directory and Exchange for multiple businesses.
  • Maintain, manage and troubleshoot LAN and WAN networks, including routing, switching, firewall, branch office and mobile user VPN.
  • Provide support for client mobile devices (Android and iOS)
  • Manage projects related to network, workstation and server upgrades and migrations.
  • Work effectively in a team environment, as well as taking the lead on solo projects.
  • Provide phone and remote support for clients from a wide range of businesses, during regular business hours and participate in an after-hours call rotation.

Job Requirements:

  • 2 year degree and/or H.S. diploma with 5 years of experience in the IT industry
  • Familiar with Windows and Mac desktop operating systems, as well as Windows Server operating systems and applications (Server 2008 R2 and 2012, Exchange, SQL)
  • Demonstrate knowledge and understanding of networking, including routing, switching, firewall and virtual private networks.
  • Familiar with methods of virus, spyware and spam removal.
  • Excellent customer service and communication skills, both written and verbal are critical.
  • Knowledge and experience with virtualization technologies, specifically VMware.
  • The ideal candidate will have experience deploying and configuring IP PBX solutions.
  • Ability to manage your time effectively while working on projects is key.
  • Driving to client sites in the Des Moines metro area when needed.



  • Billing to customers

  • Month End Work

  • Resolves Account Discrepancies

  • Inventory

  • Client Communication


  • Relevant job experience (2 years of accounting)

  • Associate Degree (Accounting Preferred)

  • Familiar with QuickBooks or similar accounting software

  • 2 years of customer service

  • Pass drug screening

Key Skills:

  • Proficient with Microsoft Office

  • Proficient with Internet Explorer and Firefox

  • Great problem solving skills

  • Multi-tasking

  • Organization

  • Customer Relations

  • Detail oriented

  • Accounting

  • Data Entry

Duties and Responsibilities:

  • Interact with customers, internal staff, and Field Service Technicians.
  • Responsible for the timely recording and dispatch of Customer initiated requests for service.
  • Serve as the first point of contact for clients seeking technical assistance.
  •  Required to schedule with Customers, dispatch Field Service Technicians and follow up on the timely completion of service requests.
  • Process open service & maintenance requests
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  •  Promptly returns customers' calls and Follows-up with customers as promised.
  •  Close open service tickets by capturing relevant information from field technicians including times, dates, issues, causes and resolutions.
  •  Direct unresolved issues to the next level of support personnel.
  •  Follows established sequences, policies, and procedures.
  • Other related duties as assigned.


  •  2+ year's applicable experience within the established function preferably in a call center environment.
  • High School or equivalent experience.
  • Outstanding communication, technical, listening, telephone and analytical skills.
  • Attention to detail and initiative to follow through to resolve customer issues are essential.
  • Knowledge of company-supported applications, the ability to troubleshoot over the phone and the ability to learn and support new applications.
  • Good understanding of computer systems, mobile devices and other tech products.
  • Well-developed computer keyboarding skills; the ability to type while speaking on the telephone.
  • Possesses the ability to build relationships with internal and external customers and vendor partners.
  • Experience with Microsoft Word, Excel, Outlook and Internet Explorer.

Help Desk Dispatcher

IT Support Specialist I & II

Account Clerk/Customer Service